Livefood Care

Livefood Care

Receiving Livefoods During Cold Weather

During cold weather we make every effort to ensure that your livefood arrives as warm as possible.

However, despite all our efforts your livefood will often arrive looking as if it is dead. In order to bring your live food around it is essential that you carefully follow the instructions below.

Upon receipt of your livefood you should:

Unpack the outer boxes immediatley
Carefully lay out all pre-packs so that air can circulate around them
Place the pre-packs in a warm dry room (15-25 degrees centigrade)
DO NOT UNDER ANY CIRCUMSTANCES APPLY EXTERNAL HEAT TO COLD LIVEFOODS. For example do not put them on heat pads/strips, in warm vivaria, shine lights on them, etc. This is very important as trying to warm livefoods up too quickly will kill them.
For bulk quantities in bags hold the bag horizontally and gently shuffle the bag to spread the cold insects out. Then leave horizontally to recover slowly in a warm room.
Full recovery may take up to 4 hours so please allow your insects plenty of time.

99% of livefoods will recover fully providing they are treated correctly upon arrival. Should you have any problems or questions then please do not hesitate to contact us.

Thank you.